Refund policy

Return & Refund Policy

 

Last updated: October 18, 2026

 

Custom and personalized items: Because Merchari products are made to order and customized specifically for you or your organization, all customized items are final sale and cannot be returned or exchanged.

 

Damaged, defective, or incorrect items: If your order arrives damaged, misprinted, or otherwise incorrect, email orders@merchari.com within 14 days of delivery with your order number and photos of the issue. We will replace the item or issue a full refund at no cost to you.

 

Non-customized items: Unworn, unused items without customization may be returned within 30 days of delivery in their original condition. Email orders@merchari.com to start a return. Customers are responsible for return shipping unless the return is due to our error.

 

Refunds: Approved refunds are issued to the original payment method within 5-10 business days after we receive the returned item or confirm the issue.

 

Questions? Contact us at orders@merchari.com.